Please see Disconnecting Sessions.ĪnyDesk is not connected to the server. This message is either shown due to a slow internet connection, an improperly configured firewall or a general network problem. Please make sure that AnyDesk is running on the remote computer and it is connected to the internet. This message is either shown due to a slow internet connection, an improperly configured firewall, or a general network problem. In this case, we would highly recommend that you synchronize the system time through an online time server. For more information, please see Firewall.įor On-Premises versions of AnyDesk, please ensure that the host device is able to connect to your On-Premises server.Īnother potential issue could be an incorrectly configured system time on the host device which could lead to certificate validation issues.
For Cloud versions of AnyDesk, please make sure that the host device has an active internet connection and that all device and network-level security solutions have been configured to allow access to our servers. This message is shown if the client is not able to connect to the AnyDesk server. Most changes can be easily reverted if you just clear theĬheckbox, but there are a few items that really should not be changed.Administrator Privileges and Elevation (UAC)ĪnyDesk for Linux / Raspberry Pi / FreeBSDĬannot connect to/Disconnected from the AnyDesk network If you don't find an entry for Anydesk in the Logon tab, you can select the "Everything" tab and use the Find tool (CTRL+F), but be very cautious about removing entries you don't fully understand. After the Autoruns scan is complete (indicated in lower left corner), select the "Logon" tab and look for an entry for Anydesk.Įither clear the checkbox at the left end of the line to disable the entry (this can be undone if needed) or delete it (this can not be undone). You can either download and install Autoruns or run it directly from the Sysinternals Live link (Sysinternals is part of Microsoft). The most comprehensive tool for investigating this is Autoruns: There actually are many more locations that Windows checks for applications to start when a user logs on. If there is a shortcut to Anydesk there, delete it. Scroll down and click on the "Startup" folder. However, there are a few things you can check. In such cases, it may be difficult or impossible for ordinary users to change that behavior. The behavior of machines at a business can often be controlled by "group policy" configured by the company's IT department.
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